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1. Your 14-day right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 days from the date you subscribe to a paid plan to cancel without giving a reason. This is sometimes called the "cooling-off period".

This 14-day right applies to new subscribers only. It does not apply to subsequent automatic renewals of an existing subscription.

2. Express consent to start the service immediately

When you subscribe, we ask you to choose whether the paid features should be available to you immediately. If you tick the consent box and start using paid features within the 14-day window, you expressly acknowledge that:

If you do not tick the express-consent box, your subscription is still created but paid features remain inactive until the cooling-off period ends, or until you change your mind and confirm consent.

If you cancel within the 14-day window before using any paid features, you receive a full refund. If you cancel within the window after using some paid features, we may reduce the refund proportionally to reflect usage, as permitted by the Regulations.

3. How to cancel

You can cancel a subscription in either of these ways:

Unless you are exercising the 14-day right above, cancellation takes effect at the end of the current billing period. You keep access to paid features until that date.

4. Refunds outside the 14-day period

Outside the 14-day cooling-off window, subscription fees are non-refundable for the remainder of the period you have paid for. You keep access to paid features until the end of that period; the subscription simply does not renew.

We may issue discretionary refunds where there has been a service failure on our side or where required by law.

5. Annual subscriptions

The 14-day cooling-off right applies to annual subscriptions in the same way as monthly subscriptions. After the 14 days, annual fees are non-refundable; we do not issue pro-rata refunds for unused months of an annual plan.

6. Failed payments and involuntary cancellation

If a renewal payment fails, we and Stripe will retry the payment over a short period and email you. Paid features are suspended after the final unsuccessful retry. Your account itself is not deleted; you can resume by updating your payment method.

7. How long refunds take

Approved refunds are issued to the original payment method via Stripe and typically arrive in your account within 5–10 business days, depending on your bank or card provider.

8. Contact

For refund or cancellation queries, email [PLACEHOLDER: hello@fuelalert.co.uk].